Sales Terms and Conditions EN

Sales Terms and Conditions

Sales and Delivery Terms

General These general terms apply unless otherwise agreed in writing.
Conclusion of Agreement The agreement is only concluded once the seller has issued a written order confirmation.
Prices All prices are indicative gross prices or net wholesale prices where specified. The prices are exclusive of VAT. The prices apply to the goods delivered in accordance with Section 5. If the manufacturer's prices, customs duties, public charges, or fees change from those that applied at the time of the contract conclusion, or new charges are introduced before delivery, the prices may be adjusted accordingly. Increased costs resulting from a need to change the method of shipment from the usual or agreed mode at the time of the contract will be borne by the buyer. Prices stated in Norwegian kroner will be adjusted if there are changes in exchange rates from the contract date to two working days after payment is received by the seller, which affect the calculation of the goods' price.
Technical Information Illustrations, drawings, and specifications of prices and technical data (e.g., weight, dimensions, volume, performance, power requirements, etc.) in catalogs, brochures, and other advertising materials are for guidance only and should not be considered final or binding. Corresponding information included in the order confirmation or referenced as part of the agreement is binding for the seller unless explicitly stated to be for guidance only. Technical data explicitly guaranteed in the agreement should be understood with the usual tolerances according to applicable standards for the relevant type of goods. The term "approximately" indicates a tolerance of 10% up or down. The buyer assumes the risk that the technical data and the goods are suitable for their specific needs. For technical advice related to the purchase of machinery and technical equipment, the seller is only responsible for negligence, as would a technical advisor (consultant).
Delivery Unless otherwise agreed, delivery is from our warehouse at Skoppum, with normal freight charges for the items ordered. Transport insurance is only provided upon request and at the buyer’s expense. Shipping is at the buyer's cost and risk. Please note that liquid chemicals/liquids cannot currently be shipped to private individuals.Upon receipt of the shipment, the buyer is responsible for ensuring the goods are not damaged during transport. Any damage must be reported immediately to trond.egil.hansen@kcl.no, with a photo and description of the damage attached. When ordering online, it is the buyer's responsibility to ensure the correct delivery address is provided. Costs for redirection or re-shipment will be charged to the buyer.
Warranty / Claims Warranty is provided on our products in accordance with Norwegian law or to the extent we are covered by a warranty from our suppliers. The buyer is obligated to check that the delivered goods comply with the order. Warranty repairs must be carried out by us or an approved service workshop. Our standard warranty form must be used. Liability for replacement is in all cases limited to the invoiced value of the goods. No returns are accepted for specially ordered items. Returns of cut hoses are credited at 50% of the invoice value; installed hoses cannot be returned. Claims regarding defects in the goods under Section 52 of the Sale of Goods Act must be made immediately and are considered timely if received by the seller no later than 14 days after delivery. The buyer is obligated to inspect the goods immediately (cf. Section 51 of the Sale of Goods Act). Claims based on defects that can only be discovered once the goods are installed and tested are considered timely if made immediately after the defect is discovered. Claims cannot be made after the expiration of the claim period mentioned in Section 7, as the Sale of Goods Act Section 54 does not apply to sales covered by these terms. Our specific return/claim conditions are also referenced.
Cancellations of Special Orders are not Accepted If the buyer, with our approval, cancels the order fully or partially, we have the right to charge both our own and our suppliers' costs related to the order. Returns can only be made after completing the return form (www.kcl.no). A credit note will be issued after approval of the returned goods with a 20% return fee and any incurred freight charges, unless the item was delivered incorrectly by KCL. If return shipping is to be paid by KCL, only shipping methods agreed upon in advance with KCL will be accepted. Only standard products in their original, unopened packaging will be accepted, and products or packaging must not be price-tagged. Wear parts in unopened packaging, which are standard stock items, are not subject to a return fee. Specially ordered, non-standard stock items are not accepted for return. Compensation for delayed delivery due to missed delivery dates will not be provided.
Returns Returns can only be made after completing the return form (www.kcl.no). A credit note will be issued after approval of the returned goods with a 20% return fee and any incurred freight charges, unless the item was delivered incorrectly by KCL. If return shipping is to be paid by KCL, only shipping methods agreed upon in advance with KCL will be accepted. Only standard products in their original, unopened packaging will be accepted, and products or packaging must not be price-tagged. Specially ordered, non-standard stock items are not accepted for return.
Force Majeure Force majeure is defined as any circumstance covered by Section 24 of the Sale of Goods Act, both when such obstacles are general and when they affect the seller, the workshop selected to process the goods, or its suppliers. Force majeure also includes transportation difficulties affecting the method or route of transport initially assumed by the seller at the time the agreement was concluded, as well as the scrapping of major components, restrictions in the supply of power, labor disputes, and confiscations. Fluctuations in exchange rates and the value of the Norwegian krone and its impact on import costs are also considered force majeure if the increase exceeds 10%. In such cases, the applicable price agreements may be immediately adjusted, and KCL will claim an increase in price to compensate for the increase in exchange rates and producer prices.
Fees Unless otherwise agreed, all customers will be charged a government environmental fee for each order. This fee covers the seller's liability for state import charges on all types of packaging and electricity fees. Each order has an additional fee of NOK 17.50 for this. A separate government excise duty for lubricating oils and gasoline will be added to items that fall under this category. When pallets are used in shipments, the respective fee for half-pallets, full pallets, and pallets with pallet sides will be applied.
Payment Terms Payment is due either in cash or within 15 days of the invoice date unless otherwise agreed.
Retention of Title The seller retains ownership of the goods until the full purchase price, including any associated costs, installment additions, and expenses incurred in relation to the sale, has been paid. The seller has the right to reclaim the goods if the buyer defaults on payment. Retention of title remains in effect even if payment terms are changed, such as when a regular contract or credit purchase is converted to an installment purchase. Acceptance is not considered payment until it is fully settled.
Late Payment Interest Late payment interest will be charged according to the current rate.
Reminder Fees A reminder fee of NOK 54 is charged.